This policy outlines the shipping and delivery processes for items purchased from our shop. It is subject to the Terms of Use on our website.

General Information

To ensure timely and accurate delivery, please provide complete and accurate address information when placing your order.

This includes the correct use of abbreviations, street numbers, apartment or building numbers, and route details if applicable.

We are not responsible for lost, misplaced, or misdelivered packages due to incorrect address information provided at the time of purchase.

 

Handling Time/Processing Time

Our standard processing time is typically 1 business day, but may extend to 3 business days during peak order periods.

This processing time is separate from the shipping duration, which begins once your order leaves our fulfillment center. 

 

Shipping Time

FREE Shipping Available on All US Orders, 3-7 Business Days； Express Shipping is available with extra $9.99 shipping fee.

International Shipping: 5-15 Business Days based on your location, you can contact support team to know the details.

You will receive an email with your tracking number after packages were dispatched.

Once you receive your tracking number, you can use the "Track Your Order" option for assistance.

Delivery Claims

We'll add the signature service to your order due to high-valued package, which ensure your package will be signed when delivery.

If your package is marked as delivered but you have not received it, please contact us within 7 days to file a claim.

We will assist you in working with the carrier to resolve the issue. Please note that claims can take up to 30 days to process, depending on the carrier.